Zoho CRM for Outlook Add-In keeps disabling

Zoho CRM for Outlook Add-In keeps disabling

Why does this happen? 

- Microsoft has some security measures in place to prevent slow add-ins from running inside Outlook. The issue is however that in many cases add-ins without fault are mistakenly marked as slow and disabled by Outlook, and if this is not immediately corrected when it first happens, Outlook may permanently disable them with no easy way to re-enable them. 

 

What can i do about it?

Below we list each option available to fix this issue:


1. Be an Administrator

Make sure you run Outlook as an Administrator when you enable the add-in (Right click - Run as Administrator)

 

2. Force Outlook to always enable the add-in

When using CRM for Outlook, users can force the add-in to always be enabled. 

On the File tab, click <Slow and Disabled COM Add-ins>.

You'll see a list of add-ins. Click Always enable this add-in. 


3. Changing the Load Behavior

If you have tried the solution referenced above and the add-in is still not loading when the application is opened, then it may be due to a registry setting. This registry setting determines how the add-in is loaded in the application. Follow the steps below to correct this registry setting.

Under Add-ins in Outlook you will see the current load behavior of the particular add-in. The load behavior of the add-in should be set to "Load at Startup".

If instead the load behavior is "Unloaded", or unticked, then follow these steps:

Then follow these steps:
  1. Open your Registry Editor. To do this, open your Windows Start menu and type "regedit".
  2. Go to HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins\ZohoCRM_Plugin_for_Microsoft_Outlook_Addin
  3. Note what the LoadBehavior is set to. It will be a number like 0 or 1 or 3. 

If the LoadBehavior key is anything other than "3" then follow these steps:

  1. Close Outlook (and all other Office programs to be sure). Make sure the "OUTLOOK.EXE" process is not running in the Windows Task Manager
  2. Open the registry editor again. Double-click the registry key to edit it.
  3. Change the Load Behavior to "3." Close the registry editor.
  4. Re-open the registry editor to ensure "3" is still there.
  5. Open Outlook. The add-in should now load automatically at startup
If the above does not resolve your sisue, get in touch with us: support@monread.com

    • Related Articles

    • Event & Contact Sync between Office365 & Zoho CRM

      Connect your Meetings & Contacts between Zoho CRM and Microsoft Office 365.  in Office a new calender's is created called Zoho CRM, which you'll need to overlay in your Outlook. Events DO NOT sync to your personal calendar. The same applies to ...

    • Updating a Zoho CRM Subform (Accounts) from another Module (Deals)

      Updating a Zoho CRM Subform This script (courtesy of Zoho) will update existing records in a subform in one module (Accounts) from another Module (Deals). To create a cross-moduel subform entry (at creation for example), please see here ... ...

    • IPT Connect with Zoho CRM (IP Telecom) - Admin and User

      IPT Connect with Zoho When you integrate your hosted PBX with your Zoho CRM, you can use the IPT Connect app to avail of the benefits of Zoho Phonebridge. With Zoho Phonebridge, you can manage incoming and outgoing calls. It also reminds you about ...

    • Sticky Notes in Zoho CRM

      Sticky notes in Zoho CRM are a great way to quickly jot down details about a call, a task or any other information that needs to be easily accessible. These are personal notes and not visible to other users in your CRM account. Sticky notes are ...

    • Finding Contact Role Ids in Your CRM

      Step 1: Setting Up OAUTH 1. Click Setup >> Connections >> Add Connection >> Zoho OAuth 2. Configure the connection as below: STEP 2: Functions | Create a New Function  & paste in the following code (change zohoapis.com to zohoapi.eu if applicable) ...