Set auto response messages in live chat window

Set auto response messages in live chat window


  • Login to your Zoho SalesIQ operator console click "Settings".
  • In the "Websites" section, click the name of the Website you want to customize.
  • "Add" the live chat platform and select "Chat Window" on the left side

Set auto response messages in live chat window

Now set automated messages for your visitors when the user is online/offline.

  • Click on "Response messages" in chat window.


1. Configure messages- Online Response/ Offline response: You can set automated messages based on the action performed by the visitor in the live chat window when the user is online/offline.

2. Greeting messages: You can set customized greeting messages to be displayed on the live chat window when the user connects with the visitor and when the visitor initiates a chat.

3. Thank you message: You can set a thank you message to be displayed on the live chat window to the visitor in the live chat window for reaching out, at the end of the chat conversation.

4. Waiting message: You can set a customized message to be displayed on the chat window while the visitor awaits to connect to the user to ensure that your users will get back to them shortly.

5. Busy message: You can set a message to notify your visitors when all users are busy or when the chat window timer ends.

6. Busy response message: When the visitor leave an offline message to the user, you can set a message to affirm that the user will get back to them shortly

7. Engaged message: You can set an 'engaged message' to notify visitors when all users are busy assisting others visitors.

8. Engaged response message: When the visitor leaves a message while the user is busy assisting other visitors, then you can set a message to affirm that the user will get back to them shortly.

9. Feedback message: You can set a customized message after users are done giving their feedback.

10. Rating message: You can set a unique customized message to be displayed on the live chat window for each chat rating given by the visitor in the live chat window.


11. Offline message: When visitors visit your website after business hours or on holidays, you can display a message to ensure they leave a message, so you can get back to them soon.

12. Offline response message: When the visitor sends their queries after business hours or on holidays, then set a customized display message to ensure your users will get back to them shortly.

13. View live chat widget on your website: With this option, you can view the live chat window in your website (For eg. www.zylker.com) where you have embeded the SalesIQ live chat by simply typing in the website URL.

  • After the changes are made, click on "Update" to reflect these changes onto your website.

Also, preview the changes you make on your website and mobile browser simultaneously on the right side by clicking on the "Desktop view" or "Mobile view".



    • Related Articles

    • IPT Connect with Zoho CRM (IP Telecom) - Admin and User

      IPT Connect with Zoho When you integrate your hosted PBX with your Zoho CRM, you can use the IPT Connect app to avail of the benefits of Zoho Phonebridge. With Zoho Phonebridge, you can manage incoming and outgoing calls. It also reminds you about ...

    • Email Templates

      How Can I... Create an email template Organize email templates Preview email templates View template analytics Sort and search email templates Working with template folders Using email templates  Communicating with customers is an important activity ...

    • How To Make Mandatory To Attach A Receipt In Expense

      1.Please navigate to Admin View > Settings > Policies and select a policy > Rules tab 2.Click on +Add Rule and set up the same rule as below. Please write back to us for further clarifications.

    • Zoho Workdrive - Create folder for external customer file uploads

      1. Create a Team Folder called Customers 2. Within the Customers folder, create a folder for each customer. 3. Right click on the folder belonging to the customer and click Share >> New External Share Link 4. Give the share a name and set the Access ...

    • Create A Customized Home Page

      You can customize the Home page for users based on what you want them to look at once they log into Zoho CRM. You can share this Home page with multiple roles and this will become their default home page, each time they log in to Zoho CRM. They can ...