Reset Goldmine Password (Both Master and Admin Blocked)

Reset Goldmine Password (Both Master and Admin Blocked)

  1. Have all users log out of GoldMine, if using GoldSync shutdown the GoldSync service.
  2. Browse out to the GoldMine shared folder on the application server (default location is: C:\ProgramData\GoldMine)
  3.  Move All license files into a folder (e.g Backup-Lic) 
  • License.bin (GoldMine 7.x/8.x),
  • LicenseGM.bin (GoldMine 9.x - 2014.1.x)
  • LicenseGM94.bin (GoldMine 2014.2.x - 2019.1.x )
  • LicenseGM95.bin (GoldMine 2020.1.x and higher)
NOTE: If there are also (lower) license file(s) still available on the system, it is necessary to move them out of the folder (recommended to archive them) as otherwise a license update request appears instead of the new registration and licensing feature. With the license update request dialog you do not have the possibility to create a new user!
  1. Launch GoldMine from a workstation or from the server
  2. The will be prompted: Enter GoldMine Serial Number and Key Code
  3. Use the Paste button (or enter manually) the GoldMine License number > Next
  4. Enter in your company information > Next
  5. Do not check any Windows User Accounts > Next
  6. Enter a further Username, for example, MASTER2 and a password, this will create an (additional) user with MASTER rights.
  7. Finish
  8. The log in screen will appear
  9. Log in with the (newly) created user and the provided password > OK
  10. Once logged in, verify the (new) user has master rights via Tools > Users' Settings...
  • As this process is usually needed when another master user account has been blocked, you should refer to the article "Your account has been blocked" when logging into GoldMine for unblocking the initial user with master rights.
  • In the Users' Settings >> Properties on other users, also the password can be reset if applicable
  1. Once you have verified the new "master rights " account works, log out of GoldMine again and restore the original renamed license from step 3. and restart the GoldSync Service.

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